Terms of Service

Terms of Service (Summary) 

Effective Date: February 2026 

By booking CareKnight services, you agree to the following terms: 

Scope of Service 

• CareKnight provides medical chaperone and logistical support services. 
• We are not emergency medical responders, nurses, or doctors. 
• We do not prescribe, diagnose, or administer medical treatments. 
• Services are for planned appointments, surgeries, and diagnostics—not ICU or critical care situations. 

Client Responsibilities 

• Provide accurate appointment and medical history information 
• Transfer pre-paid float (for medicine/test expenses) before the visit 
• Inform us of any mobility, cognitive, or behavioral challenges the patient may have 
• Ensure the patient or their legal guardian consents to our accompaniment 

Cancellation & Refund Policy 

• 24+ hours notice: Full refund or free reschedule 
• 12–24 hours notice: 50% cancellation fee 
• Less than 12 hours or no-show: No refund (staff assignment and preparation costs incurred) 

Limitation of Liability 

CareKnight is not liable for: 

• Medical outcomes or complications arising from treatment by healthcare providers 
• Delays caused by hospitals, clinics, or traffic beyond our control 
• Loss or damage to personal belongings not entrusted to our staff 
• Emergency situations requiring paramedic or critical care intervention 

For full Terms of Service, contact: careknight.coordinator@gmail.com