Terms of Service (Summary)

Effective Date: February 2026 

By booking CareKnight services, you agree to the following terms: 

Scope of Service

• CareKnight provides medical chaperone and logistical support services.
• We are not emergency medical responders, nurses, or doctors.
• We do not prescribe, diagnose, or administer medical treatments.
• Services are for planned appointments, surgeries, and diagnostics—not ICU or critical care situations.

Client Responsibilities

• Provide accurate appointment and medical history information
• Transfer pre-paid float (for medicine/test expenses) before the visit
• Inform us of any mobility, cognitive, or behavioral challenges the patient may have
• Ensure the patient or their legal guardian consents to our accompaniment

Cancellation & Refund Policy

• 24+ hours notice: Full refund or free reschedule
• 12–24 hours notice: 50% cancellation fee
• Less than 12 hours or no-show: No refund (staff assignment and preparation costs incurred)

Limitation of Liability

CareKnight is not liable for: 

• Medical outcomes or complications arising from treatment by healthcare providers
• Delays caused by hospitals, clinics, or traffic beyond our control
• Loss or damage to personal belongings not entrusted to our staff
• Emergency situations requiring paramedic or critical care intervention

For full Terms of Service, contact: careknight.coordinator@gmail.com